The Academy Hotel lobby in Colorado Springs, Colorado

The Academy Hotel Colorado Springs is a full-service, 200-room hotel located next to the South Gate of the U.S. Air Force Academy. Known for its luxurious atrium waterfalls, cozy fireside lounge and famous complimentary breakfast buffet, the hotel exhibits a warm atmosphere and is in close proximity to many well-known local tourist attractions. It offers leisure and business travelers’ comfortable accommodations, exceptional service and amenities and a great value. Just a couple of years after The Academy Hotel became independent, their search began for a new property management system. The hotel realized very early on that in order to provide exceptional customer service and have an efficient operation with minimum training requirements, it would need a full-service, class-leading property management solution. According to Shawna Rose, director of operations and marketing, a successful property management system needed to have: