Hospitality Software with Reliable Training and 24/7 Support

Hospitality Property Management System with Reliable Training and 24/7 Support

We offer in-house support, 24/7, 365 days a year. Call or email any time. Real-time live service to deliver technical and operational support. We provide professional support to complement your staff during initial implementation and beyond, including data migration, and follow-up training. Classroom and online training with personalized on-site training, for a simply better service in educating new staff quickly and efficiently. Comprehensive online Help, online training tutorials, and videos for self-guided learning. Plus, schedule (one-on-one or group) live or online training with an expert on request.

Train at a pace that suits you and compliments your staff schedules. Learn the system by joining a live trainer in an interactive session.

Learn how we handle migrations for our customers, call 877-759-9329 or email [email protected]

What kind of training services does Skyware’s provide?

Skyware’s hospitality PMS offers a variety of training services to suit different learning needs, including:

Live virtual training sessions
On-site, in-person training (by request)
Pre-recorded training modules
Customized training for different roles (front desk, management, housekeeping, etc.)

Is PMS training customized to my property or team’s needs?

Yes, Skyware’s resort and hotel PMS training programs are tailored to your property type, operational goals, and team experience levels. We adapt our training content to match your property’s specific configuration and workflows

Is ongoing or refresher training available after initial setup?

Absolutely, we offer refresher training and new-hire onboarding sessions on demand. Many clients also schedule annual training updates or staff development sessions to ensure optimal system usage

How do I schedule a training session?

Hotel and resort property management software training sessions can be scheduled through:

The Skyware Support Portal
Direct email to our training team
Calling your account representative or support line

What is included in your support services?

Live technical support via phone, email, and online ticketing

24/7 emergency assistance for critical system issues
Access to online help guides and knowledge base
Troubleshooting and usage guidance

What are the support hours?

In-house support is available 24/7

How do I contact Skyware support?

You can contact support via:

Phone: 877-759-9329

Email: [email protected]

Is there a cost for training or support services?

Initial implementation training is typically included in your onboarding package. Additional or custom training, as well as extended support options, may incur separate fees depending on your service level agreement (SLA)