Digital integrated point of sale model for hotel reservation systems


In every hotel there are at least two services hotels provide to their customers – one is to provide guests with a room for the night and the other is to sell them items they may need during their stay. The items a guest may need could be a meal or beverage from the onsite restaurant, bar or café or it could be an incidental item sold from the lobby gift store making the guest’s stay more comfortable or enjoyable. So, it is no wonder that smart hoteliers like Skyware Hospitality Systems Point-of Sale module is directly integrated into their Property Management system.

The Academy Hotel in Colorado Springs has 200 rooms, a grand ballroom, breakfast bar, and caters to guests from all over the country. According to Shawna Rose, Director of Operations & Marketing, “Skyware provided us a solution that automates all our operations within just one system so we no longer require three separate software systems and have increased our efficiency dramatically.” Now when a guest wants to purchase an item from the store, the sale will automatically show up on the guest’s folio along with the room charge.

For hotels with an on-site restaurant, Skyware’s Hotel Point-of-Sale module is the ideal solution. Not only does the system have the required integration, but it also provides a highly intuitive and user configured cascading menu structure that minimizes the number of options an operator chooses. For example, when a server enters a hamburger, the system automatically prompts the server for all of the desired extras including rare, medium, or well done, cheese, pickles onions, etc. before moving on to the next item. Once the menu system is configured the way the hotel restaurant chooses, servers quickly master the use of the menu system and gain tremendous efficiencies and accuracy with each order. According to Micky at Regalia Home Conference Center, “Using the Skyware Point-of-Sale System is one of the best things we ever did. We are extremely happy with all that Skyware has provided.”

For those hotels that don’t have an on-site restaurant, Skyware Hospitality System’s Resort Point-of-Sale module still offers additional value if the hotel has a general store or gift shop. The same point-of-sale module can be delivered with the capability of a bar code scanner making the system easily adaptable to any place where physical items are sold. At the Cherry Hill Park Campground, in College Park, Maryland, there are many hundreds, if not thousands of items, located in their general store. These items are sold to hundreds of guests per day. With over five registers in the store, Cherry Hill Park needed a solution that was easy to use, fully automated, and completed integrated to the property management system. Skyware’s Point-of-Sale module fit the bill perfectly.

So, whether your hotel has a full-service restaurant, gift shop, or general store, you will find exceptional value in Skyware’s integrated Point-of-Sale module.