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Skyware Hospitality Solutions Case Study

Empire Hotel Group • New York, New York

Company Profile

Located throughout the heart of Manhattan and with almost 900 combined rooms, this hotel management company offers affordable accommodations with refrigerators, microwaves, recliners, pools and other recreation facilities, plus free HBO television. It is centrally located near the theater district and Broadway.


In need of replacing their aging DOS-based legacy property management systems with Skyware PMS, Project Manager Vincent Hardy knew that Skyware was the way to go for efficiency and low-cost deployment. Vincent needed to combine five properties with one standardized management system in order to combine business operations, front desk procedures and corporate reporting. He also needed to ensure that staff resources were best utilized and that all hotel employees could be trained quickly and efficiently.


Skyware PMS provided the results needed and the Empire Group is currently enjoying a lower cost of ownership. Their return on investment with Skyware PMS is seen at the front desk with easy check-in and check-out for guests, for management staff who require standardized reporting, reduced staff training costs and support resource efficiency.

Skyware Client Since June of 2009